Гарантия

The warranty period is the period during which the customer, having discovered a defect in the goods, has the right to demand that the seller or manufacturer take measures to eliminate the defect. The seller must eliminate the defects unless it is proven that they arose as a result of the buyer's violation of the operating rules.

When does the warranty start?

from the moment the goods are transferred to the consumer, if there is no clarification in the contract;

if it is not possible to determine the date of purchase, then the warranty starts from the moment the goods are transferred to the client;

when ordering goods from an online store, the warranty starts from the day of delivery.

Warranty service includes:

elimination of product defects in certified service centers;

exchange for a similar product;

exchange for a similar product with an additional payment;

return of goods and transfer of funds to the buyer's account.

Rules for the exchange and return of goods:

Exchange and return of quality products

The seller guarantees that the buyer may refuse quality products within 7 days from the date of purchase if:

the product has not been used and has a marketable appearance of both the product itself and the packaging, is in the packaging with all the labels, and there are documents for the purchase of the product;

if the product is not included in the list of complex technical equipment that cannot be returned and exchanged without technical faults.

Exchange and return of poor quality products

If the buyer discovers defects in the product after purchasing it, he can request a replacement from the seller. The replacement must be made within 30 days from the date of the claim. If an examination is appointed for the compliance of the product with the specified standards, the exchange must be made within 50 days.

Technically complex products of inadequate quality are replaced with products of the same brand or with a similar product of another brand with a recalculation of the cost. The refund is made by canceling the purchase and sale agreement and returning the amount equal to the cost of the goods.

Refund of funds

The refund period depends on the type of payment that the buyer initially chose.

In case of non-cash payment, the refund is made at the checkout no later than 10 days after the buyer returns the goods to the supplier.